Refund & Cancellation Policy

Last Updated: January 1, 2026

1. Overview & Service Scope

Registry Canvas Grid delivers customized, human-led technical services, including application session behavior audits, funnel friction diagnostics, telemetry event taxonomy designs, and live engineering workshops.

Because our deliverables require direct expert time allocation and customized technical analysis rather than automated mass-produced software, this Refund and Cancellation Policy outlines the exact conditions governing engagement deposits, cancellations, rescheduling, and refund requests.

2. Cancellation Prior to Engagement Kickoff

• Full Refund Window: If a client cancels a contracted diagnostic audit or working session in writing at least five (5) full business days prior to the agreed project start date or scheduled workshop date, any advance deposit paid will be refunded in full (100%), less any applicable third-party international wire transfer fees.
• Late Cancellation (Within 5 Business Days): If cancellation occurs between one (1) and four (4) business days prior to the start date, the initial mobilization deposit is refundable at 50% to cover reserved analyst scheduling and preliminary intake preparations.

3. Work Already Commenced & In-Progress Engagements

Once diagnostic analysis has officially commenced (e.g., telemetry logs have been ingested and active session replay reviews are underway):

• If the Client requests cancellation before the delivery of the final diagnostic dossier, the Company will calculate hours logged and deliver a prorated invoice for work completed to date.
• Any unearned portion of the initial mobilization deposit will be refunded within fourteen (14) business days.

4. Completed Audits & Non-Refundable Items

The following deliverables and services are strictly non-refundable:

1. Delivered Diagnostic Dossiers: Once the final audit report, video walkthrough recordings, and engineering ticket packages have been transmitted to the Client, all associated fees are non-refundable.
2. Completed Interactive Workshops: Completed half-day or full-day interaction flow consulting sessions are non-refundable once the session has concluded.
3. Advisory Retainer Periods: Monthly retainer advisory fees are non-refundable for elapsed billing cycles.

5. Rescheduling Policy for Live Working Sessions

We understand that engineering priorities and release schedules can shift unexpectedly:

• Notice Period: Clients may reschedule an interactive consultation or workshop without penalty by providing written notice at least forty-eight (48) hours in advance of the scheduled session time.
• Late Rescheduling: Rescheduling requests made with less than 48 hours notice may be subject to a nominal 15% administrative rebooking fee to offset analyst calendar reallocation.
• Client No-Shows: In the event that client representatives fail to attend a confirmed workshop without prior notification, the scheduled session is deemed fulfilled and is non-refundable.

6. Refund Request Procedure & Processing Timeline

To request a formal refund or discuss engagement adjustments:

1. Submit Written Request: Send an email to hello@registrycanvasgrid.digital with your official Project Reference Number, company name, and reason for the cancellation or refund request.
2. Review & Determination: Our practice director will review the project timeline and logged deliverables, issuing a formal determination within three (3) business days.
3. Refund Processing: Approved refunds are processed via the original payment method (international bank wire transfer) within seven (7) to fourteen (14) business days.

7. Contact for Billing & Refund Inquiries

For questions regarding invoices, payment schedules, or refund status:

• Entity: Registry Canvas Grid
• Billing Inquiries: hello@registrycanvasgrid.digital
• Principal Address: Office 12, 31 Example Street, Chiang Mai 00000, Thailand
• Phone: +66 52 000 763